Frequently Asked Questions
Everything you need to know about your journey to radiant, healthy skin.
Are your products suitable for sensitive skin?
Yes, all The Solved Skin products are dermatologically tested and formulated without harsh sulfates, parabens, or synthetic fragrances to ensure they are gentle on sensitive complexions.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund, even if it has been opened and used.
Are The Solved Skin products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty; our entire range is 100% vegan and we never test on animals.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer subscription discounts?
Yes, you can save 15% on every order by choosing our 'Subscribe & Save' option, which allows you to set custom delivery intervals for your favorite products.